High-Speed FX Provides 911 Dialing
High-Speed FX VoIP offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911) service but has some important differences and limitations when compared with enhanced 9-1-1 service (E911) available in most locations in conjunction with traditional telephone service. With both traditional 9-1-1 and E911 service, your call is sent directly to the nearest emergency response centre.
In addition, with E911 service, your call back number and address are visible to the emergency response centre call-taker. With High-Speed FX's 9-1-1 service, your call is sent to a national emergency call centre. The call centre operator will confirm your location information and then transfer your 9-1-1 call to the emergency response centre nearest your location. You should be prepared to confirm your address and call-back number with the operator. Do not hang up unless told directly to do so and if disconnected, you should dial 9-1-1 again.
Your 9-1-1 Dialing service is activated when you subscribe to High-Speed FX VoIP service. You should ensure your location information that you provided when you registered with High-Speed FX is kept current at all times. In case you are not able to speak during the 911 call, the call taker will dispatch emergency response vehicles to your last registered address. Remember that you must update your 9-1-1 Dialing information if you move your device to a different location, travel in Canada with your adapter, and/or if you add a new line to your account. You can update your 9-1-1 Dialing address by contacting High-Speed FX.
Remember that the 9-1-1 Dialing service will not function in the event of a power or broadband outage or if your broadband, ISP or High-Speed FX service is suspended or terminated.
You should inform any household residents, guests and other persons who may be present at the physical location where you utilize the High-Speed FX VoIP service, of the important differences in and limitations of VoIP 9-1-1 Dialing service as compared with E911 service, as set out above.
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